Privacy Policy for Mekaso Media

Last Updated: 2025-10-02

1. Introduction

Welcome to Mekaso Media ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://mekasomedia.com (the "Website") and interact with our services, including our AI chatbot. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the website.

2. Information We Collect

We may collect information about you in various ways, including through your interactions with our AI chatbot.

a) Personal Data

• Name, email address, telephone number, and other information voluntarily provided (e.g., via our contact form or chatbot).
• Information submitted when communicating with our AI chatbot, including the content and context of your conversations.

b) Derivative and Technical Data

• IP address, browser type, operating system, access times, referring/exit pages, and device information.
• Usage patterns, clicks, site navigation, and behavioral data (including through cookies and analytics tools).

c) Automated Data Collection & Cookies

• We utilize cookies and similar technologies to collect data about your use of the Website and the AI chatbot for analytics, personalization, and security.
• Types of cookies may include: essential (for navigation), analytics (for usage statistics), and marketing (if applicable).

Cookie Control: You can manage or disable cookies through your browser; however, some Website features may not function properly if you do so. For more detailed information about our use of cookies, please see our Cookie Policy.

AI Chatbot Data

When using our AI chatbot, we may collect:

• Conversation transcripts and data submitted through the chat interface.
• Usage patterns, time and duration of interactions.
• Technical logs for service evaluation, quality control, and troubleshooting.

Chatbot conversation data may be processed by third-party AI service providers. These providers are contractually obligated to only process data for the purposes of operating and improving the chatbot service, and to maintain strict confidentiality.

3. Use of Your Information

We use information for purposes such as:

• Providing, operating, and improving our Website and chatbot services.
• Responding to your questions, requests, and communications.
• Monitoring and analyzing usage to enhance performance and user experience.
• Managing security and protecting against unauthorized or illegal activity.
• Complying with legal obligations.
• Training and improving our AI chatbot (where applicable, conversation data may be used to improve AI quality, but is not used for any unrelated marketing purposes).

Automated Decision-Making Notice: Our AI chatbot may generate responses automatically based on the information you provide. You may request a review of significant automated decisions by a human, as required by applicable law.

4. Disclosure of Your Information

Your information may be disclosed as follows:

a) Legal and Regulatory

• In response to lawful requests or compliance with applicable laws, legal proceedings, or regulations.

b) Third-Party Service Providers

With service providers acting on our behalf, including:

• EmailJS (for contact form processing): Privacy Policy
• Google Analytics (analytics): Privacy Policy
• Jotform (for chatbot operations): Privacy Policy

These parties may only use information as needed to perform their services and are required to maintain confidentiality.

c) Business Transfers

• Should we undergo a business transition, your information may be part of the assets transferred.

d) With Your Consent

• Otherwise, only with your explicit consent.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

• Contact form and direct communications: up to 24 months after last contact.
• Analytics data: retained for up to 26 months, per Google Analytics policy.
• Chatbot data and logs: retained for up to 12 months unless deletion is requested or required by law.

6. Security of Your Information

We implement administrative, technical, and physical safeguards to protect your information. However, no transmission or storage method is guaranteed to be 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Obtain a copy of your data.
• Correction: Request corrections to inaccurate information.
• Deletion: Request your data be erased (“right to be forgotten”).
• Restriction: Request limited processing of your data.
• Objection: Object to certain types of processing, including automated decision-making.
• Data portability: Request a copy of your data in a structured format.
• Withdraw Consent: Withdraw consent for processing at any time (without affecting the lawfulness of processing based on consent before its withdrawal).

To exercise your rights, please contact us using the details below.

8. International Data Transfers

Your data may be transferred to and processed in locations outside your home country. We take appropriate steps, including contractual safeguards, to ensure adequate protection of your data when transferred internationally.

9. Policy for Children

We do not knowingly collect or process personal information from children under the age of 13. If you believe we have inadvertently collected such data, please contact us.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be indicated by an updated “Last Updated” date. Material changes will be communicated clearly on our Website.

11. Contact Us

If you have questions or wish to exercise your rights regarding this Privacy Policy, please contact:

Mekaso Media
support@mekasomedia.com
Winter Garden, FL 34787